A clear understanding.

These working terms require legal review and completion of business identity, support commitments and contractual schedules before public launch.

The platform

DawaLink provides supplier software. The supplier is responsible for its catalogue, licences, product claims, tax treatment, availability, fulfilment, returns and customer service.

Orders and payment

An order is subject to supplier confirmation. Product prices are displayed in KES; applicable tax is calculated at checkout. Payments are made directly to supplier accounts. Do not interpret an unverified payment notification as a completed receipt.

Accounts

Keep credentials confidential and use accurate business details. Team members must use their own accounts. Do not upload patient records, card details, malicious files or material you do not have permission to use.

Development environment

Sample products, orders and reports are illustrative. Live provider integrations are disabled until validated. This environment must not be used as a certified tax invoicing service.

Subscriptions and availability

Plans, setup scope, service levels, data-processing terms, exit procedures and provider charges are agreed in the supplier subscription agreement.